![]() If you don’t have a replacement device or backup codes, ShotGrid allows Admins to generate backup codes on behalf of a user (where the Admin will then give you the codes) to help with these situations as a last resort. From there, your Admin will need to reset your two-factor authentication settings and you will need to re-configure two-factor authentication for your account with your replacement device. You can also of course get in touch with them directly. Clicking “Get help” will automatically email all of the Admins for your ShotGrid site (and CC you). If you don’t, get in touch with your ShotGrid Admin ASAP! You can request help from the two-factor authentication code entry screen after entering in your password. Hopefully you’ve got backup codes ! If you do, you should use them until you get a new mobile device. Can two-factor authentication be enabled on a per-user basis?Īt this time, two-factor authentication can only be enabled on a global basis. We believe two-factor authentication is an important security feature that everyone should have. Do I have to pay more for two-factor authentication on my ShotGrid site? For more information about this feature, please see our main documentation or contact support. ![]() This is a short list of our most frequently asked questions about two-factor authentication. ![]() For more information about two-step verification after migrating to Autodesk Accounts, see this topic. For more information on the Migration process, see the Migration Overview Documentation. This topic is intended for Customers who have not yet migrated to using Autodesk Accounts, or those using Legacy Logins and Passphrases for authentication. ![]()
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